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Florida Hearing Society

Privacy Policy


At FHS (, we value your privacy. To put that into practice, we take reasonable steps toward protecting your privacy and managing your information.

This Privacy Policy describes the information we collect, where it comes from, how it’s used, and how it is stored.

This Privacy Policy also includes information to help you understand how the choices you have can change the collection and usage of certain information and how you can contact us with questions or concerns.

By using this Website, contacting us, or providing any personal information, you signify your consent to this Privacy Policy, agree to comply with its terms, and consent to our collection and usage of your personal information as described in this Privacy Policy.



This Privacy Policy at applies only to our website at (the “Website”) and to visitors and users of our Website. It does not apply to any information we collect through channels, online or offline, other than this Website, such as phone, email, or mail operations concerning our operations, products, or services, as well as non-Website marketing contacts with you.

For your convenience, this Website may contain links to other websites. This Privacy Policy does not apply to any third-party website or service, and you should review the privacy policies of those sites before using them because other websites may not treat information collected online in the same manner as we do. Those privacy policies may include information about how to view, edit, download, or remove information or how to opt-out of certain practices. We are not responsible for the privacy practices, advertising, products, or content of those websites.

Updates and Changes

If we decide to change our Privacy Policy, we will post those changes on this page at

If you are concerned about how your personal information is used, please visit our Website often for this and other important announcements and updates.


If you have questions or concerns about our Privacy Policy, you may contact us at

What Information We Collect

This section includes a general description of the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information through the Website may contact us through the address or phone numbers provided on our Website, or through our online chat function.

Information you provide to us

We collect some information that you provide directly to us through this Website.

We collect contact information you provide, including:

  • Name

  • Address

  • Phone Numbers

  • Email Address

  • Employer or Company Name

  • Job Title

We collect financial information you provide, including:

  • Credit/Debit Card Information

  • Payment company

We collect other information you provide, including:

  • Contact information for third parties

  • Information about the User's organization or contacts

  • Content of feedback, support, reviews

  • Phone, chats, or emails

  • Posts by Users

We collect other information that may identify you that you provide, including:

  • Usernames

  • Passwords

  • Date of birth

  • Picture or video of user

  • Other authentication or identification data

We collect information about your usage of the Website that you provide, including:

  • Contact preferences

  • Location

We do not seek to or intentionally collect sensitive information that you provide directly to us.

Information we collect about you

Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (such as time to connect to the Website or time to download pages). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience. This data helps us improve the quality of the Website by recognizing and delivering more of the features, areas, and services our visitors prefer.

In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (such as domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data).

We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website by collecting, aggregating, and using information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or your visits to our Website, the search queries you use on this Website, whether you clicked on any items or links on the Website, whether you have clicked on any links in any emails sent from us or third parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services, to improve our products and services.

We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as credit information to prevent fraud, or purchase email lists from third parties for advertising and marketing purposes.

If you access the Website using a device, we may collect the following device data:

  • Device Type

  • Operating System

  • Unique device identifiers

  • Device settings

  • Geo-location data

  • IP addresses

  • Browser type

  • Browser ID

  • Clickstream data

  • User workflow progress

  • Other (text field)


The Website uses a common browser feature known as a cookie, which assigns a unique identification to your computer browser and session. Cookies are typically stored on your computer’s hard drive and are used to help maintain an expected user experience by tracking clicks as you go through the pages within our Website and informing the Website that each of your clicks comes from you individually when needed. We may also use cookies to tell us whether you have previously visited the Website. We may also use cookies that can be set by third parties with whom we have entered into agreements that may enable us to obtain analytic information about the use of our Website.

These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as our information we have about you.

We may use any of these kinds of cookies:

Essential cookies - used for logins and account managementPerformance cookies - used for analytics, including visitor trackingFunctionality cookies - used for preferences (time zone and language) and enhanced contentTargeting/advertising cookies - used by content partners or banner networks

You can choose to disable cookies through your individual browser options. There are browser settings that will set it not to accept cookies or to notify you if a cookie is sent so you can decide to accept it. There are other browser settings to remove cookies previously set. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Features on the Website may not work correctly if you disable all cookies.

Web Beacons

You use web beacons, pixel tags, or clear GIFs to help track and understand user behavior.

We also may use different kinds of web beacons (sometimes called pixel tags or clear GIFs) or similar technologies on our Website or in our emails to you. These small files, usually invisible to you, are loaded when you interact with a web page or open an email. We use these files to analyze user behavior and the performance of our web pages and email communications. Some of these web beacons are set up for us by third parties who collect and analyze this information on our behalf. Each of these companies has its own privacy policy governing their use of visitor data.

Surveys and promotions

When we conduct surveys or other promotions, we often request information from users. Users can decide whether or not to participate in any of these activities and to disclose or not disclose any requested information accordingly.

We may ask for information to help us understand you as a user, such as contact information, and all of our users, such as demographic information. We use this information to provide better services and options to you and to all our users.

We also use the information you provide to run our surveys and promotions. The information we collect may be used in additional ways, such as being shared with the sponsors or administrators of the survey or promotion.


A widget is a small application that is embedded in a webpage. Widgets are usually dynamic, not static: they can provide information updates to a webpage, or users can interact with them. Appointment calendars and chat tools are common examples. Most widgets come from third party companies that provide those services to us. The widgets may share data with their provider as well as with us.

Google ads, analytics, and other services

Google provides several different technologies to our Website in the course of serving our users. These services may include the use of cookies, which we've described elsewhere in this Privacy Policy. You may want to review the Google privacy and terms page on Advertising ( to determine what options you may have to control collection and usage of your information.

Similarly, Google Analytics uses cookies and device identifiers in the course of providing its analytics. This, and other analytics software, tracks website usage (pages, forms, and files) and traffic (referring page, pages visited, and exit page) to help us understand how users use the Website. You may want to review the details on how Google Analytics collects and processes data at "How Google uses data when you use our partners' sites or apps" (

We use analytics software to track website usage (pages, forms, and files) and traffic (referring page, pages visited, and exit page) to help us understand how users use the Website.

We use the following analytics tools:

  • Clicky

Each of these companies has its own privacy policy governing their use of data.

We use the following third-party advertising services:

  • Facebook Pixel

Each of these companies has its own privacy policy governing their use of data.

Some of the advertisers on our site may use cookies and web beacons, as described above. We use the following display advertising companies:

  • Google AdSense

  • Facebook Ads

Each of these companies has its own privacy policy governing their use of data.

We use the following email service providers:

  • MailChimp

Each of these companies has its own privacy policy governing their use of data.

We use the following technologies:

  • Geo-location of IP addresses

  • Google Maps API

Each of these companies has its own privacy policy governing their use of data.

We use the following payment services companies:

  • Paypal

Each of these companies has its own privacy policy governing their use of data.

How We Use Personal Information

We collect personal information so that we can:

  • Operate and improve our Website

  • Operate our business

  • Improve our goods and services

  • Communicate with you

  • Ensure compliance with law

Operate and Improve our Website

Here are some examples of what we mean by operate and improve our Website:

  • Keep the Website running

  • Personalize your website experience

  • Provide support and respond to questions from users and Website visitors

  • Maintain security of information and data

  • Address network functioning, engineering, and troubleshooting issues

  • Prevent fraud

  • Process payments

  • Grant access to the Website

  • Register user accounts

  • Attribute content to the right person

Improve our Website

  • Improve, personalize, and expand our website

  • Personalize experiences

  • Understand and analyze how you use our website

  • Learn about users’ needs

  • Track traffic patterns and Website usage

  • Customize our recommendations and promotions to you

Operate our Business

Here are some examples of what we mean by operate our business:

  • Keep FHS running

  • Provide our offerings

  • Comply with legal requirements

  • Fulfill orders and deliveries

  • Recruit team members

  • Administer our business and keep proper records

  • Engage in a sale of all or part of our business

Improve our goods and services

Here are some examples of what we mean by improve our goods and services:

  • Develop new products, services, or features

  • Measure, support, and improve our offerings

  • Analyze trends and conduct research about improving our products and services

Communicate with you

Here are some examples of what we mean by communicate with you, directly or through one of our partners:

  • Provide customer service

  • Email you, mail you, or contact you in other ways you approve, such as phone or text

  • Provide updates and other information relating to the Website

  • Send you marketing messages

  • Send surveys

  • Launch and operate promotions

  • Suggest products or services of interest

  • Contact you for research or informational purposes

  • Enable online registration and provide customer service with respect to registration

  • Email newsletters

Ensure compliance with the law

  • Prevent fraud

  • Investigate atypical usage

  • Investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process

  • Comply with law

  • Prevent fraud and reduce credit risks

  • Cooperate with police and other governmental authorities when subject to judicial or administrative process (such as a subpoena) or as provided by law

  • Respond to civil or criminal investigations, claims, or lawsuits

  • Respond as we believe is necessary or appropriate to prevent physical harm or financial loss

  • Protect the rights, property or safety of visitors to the Website or the public

  • Resolve disputes

How We Share Personal Information

We do not share your personal information outside the Company except as required by law or as disclosed elsewhere in this Privacy Policy.

Location of Personal Information

We must, of course, store and process your data somewhere.

We store or process your data only in the United States.

How We Secure Information

We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information and to protect you against the criminal misuse of that information.

While we use these security measures to protect your information, please remember that no data transmitted over the Internet or stored and used for business purposes can ever be completely secure. No security measures are perfect or impenetrable. We cannot guarantee:

  • that your information will only be viewed by approved people

  • that information you share will remain private

  • that information you share will not become publicly available

You can reduce the chances of these things happening by using a strong password, by not re-using passwords, and by protecting your devices against viruses and other malware.

Business Transactions

If we sell our assets or merge with another company, or if our company goes out of business, user information used by the business will be one of our assets that might be transferred to our successor. You consent to that successor's use of your information, subject to the terms of this Privacy Policy.

Access and Choice

You have choices about the information we collect.

If you do not want to agree to the ways we've said that we might use your personal information, your first and best step is to not submit any of that personal information to us.

If you do not want to receive emails that we send, including those with information or promotions, you can unsubscribe to those emails by clicking the unsubscribe link, responding with "unsubscribe," or contacting the "help" email address below.

If you do not want to receive other marketing materials from us or if you do not want us to share your personal information with other entities as described in this Privacy Policy, please send us your name, address, and email address, together with a statement that you want to opt-out from information sharing or receiving materials (or both).

Please use this page to communicate your request:

or send your information and request to:

2709 Killarney Way suite 4, Tallahassee, Florida 32309

Children’s Personal Information

This Website is not intended to be used by children under the age of 13. Children under the age of 13 may not use or submit any information to the Website, and their guardians should not permit them to do so. The Company does not seek to or intentionally collect any personal information from children under 13. If such a child or their guardian alerts us, we will take reasonable steps to delete any such information as quickly as is practical.


California Privacy Rights

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), you have certain rights with respect to that information. In particular, you have a right to request that we provide you with the following information:

  1. The categories and specific pieces of personal information we have collected about you;

  2. The categories of sources from which we collect personal information;

  3. The purposes for collecting, using, or selling personal information;

  4. The categories of third parties with which we share personal information;

  5. For companies that disclose personal information for a business purpose, the categories of personal information disclosed about you for a business purpose; and

  6. For companies that “sell” personal information, the categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.


You have the right to request that we disclose to you the personal information we collect, use, or disclose, and information about our data practices.

Please use this page to communicate your request:

or send your request to:

2709 Killarney Way suite 4, Tallahassee, Florida 32309

or call



Note that in this Privacy Policy we have provided the information described in (2)-(5) as well as the categories for item (1). We may have collected any of these types of information in the last 12 months.

If we sell your personal information as defined by the CCPA, you have a right to opt out of our selling your personal information.


Alternatively, you may use this link, which enables you, or a person authorized by you, to opt-out of the sale of your personal information:                     

You also have a right to request that we delete personal information under certain circumstances, subject to exceptions under the law.


Please use this page to communicate your request:

or send your request to:

2709 Killarney Way suite 4, Tallahassee, Florida 32309

or call



Finally, you have a right not to be discriminated against for exercising rights provided by the CCPA.



Updated: March 21, 2023

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